Genwise Learning Privacy Policy

Effective Date: November 5, 2025

At Genwise Learning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at genwiselearning.com and its subdomains (including /virtual, /workshop, /vip-coaching, /vip-concierge, and /bespoke-ai), enroll in our courses, or use our services.

This Privacy Policy applies to information we collect through our website, email communications, course platforms, and any related services. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1.

Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account or enroll in our courses
• Subscribe to our email lists or newsletters
• Make a purchase or payment
• Participate in live Q&A sessions or coaching calls
• Submit comments or questions through our course platform
• Contact us for customer support

The types of personal information we may collect include:

• Contact Information: Name, email address, mailing address, and phone number
• Account Information: Username, password, and profile information
• Payment Information: Credit card details, billing address, and transaction information (processed securely through ThriveCart and third-party payment processors)
• Course Activity: Progress through courses, quiz scores, assignments, comments, and participation in discussions
• Communications: Any information you provide when communicating with us, including feedback and support requests

1.2 Information We Collect Automatically

When you access our website or use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Information: Pages visited, time spent on pages, links clicked, course materials accessed, and interaction with course content
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities
• Location Information: General geographic location based on your IP address

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Email marketing platforms where you have subscribed to lists owned or used by our partners
• Affiliate partners who refer you to our services
• Social media platforms if you choose to connect your account

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2.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our courses and services, including delivering course content through Thinkific and processing payments through ThriveCart
• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Communications: To send you course materials, updates, newsletters, marketing communications, and respond to your inquiries. We may email individuals on email lists that we own or have permission to use, even if they have not signed up through our website
• Payment Processing: To process payments, prevent fraud, and fulfill orders
• Course Improvement: To analyze course effectiveness, track student progress, and improve our educational content
• Recording and Content Use: We may record live Q&A sessions and coaching calls. These recordings may be made available to course participants, included in a library of past sessions, or used in marketing materials. By participating in live sessions, you consent to being recorded
• Personalization: To personalize your experience and provide content recommendations
• Analytics: To understand how users interact with our website and services, measure the effectiveness of our marketing campaigns, and improve our offerings
• Affiliate Program: To operate our affiliate program, track referrals, and process affiliate commissions through ThriveCart and other affiliate platforms
• Legal Compliance: To comply with legal obligations, enforce our Terms of Use, protect our rights, and respond to legal requests
• Security: To protect against fraud, unauthorized access, and other security threats

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3.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who assist us in operating our business, including:

• Thinkific: Our course platform provider, which hosts our courses and processes student data
• ThriveCart: Our payment processor and affiliate program manager
• Email Service Providers: Platforms we use to send email communications
• Video Conferencing Providers: Services like Zoom used for live Q&A sessions and coaching calls
• Payment Processors: Third-party payment gateways that process credit card and other payment transactions
• Analytics Providers: Services that help us understand website and course usage
• Cloud Storage Providers: Services that store our data and content

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using or disclosing your information for any other purpose.

3.2 Affiliate Partners

If you purchase our services through an affiliate link, we may share limited information with the affiliate partner to process their commission. This information is limited to what is necessary for affiliate tracking and does not include your full payment details.

3.3 Business Transfers

If Genwise Learning is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (such as subpoenas, court orders, or government requests)
• Enforcement of our Terms of Use or other agreements
• Protection of the rights, property, or safety of Genwise Learning, our users, or others
• Investigation of fraud, security issues, or illegal activity

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

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4.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and improve our services.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly, including authentication and security
• Analytics Cookies: Help us understand how visitors use our website and courses
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

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5.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant payment processors
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure cloud storage with trusted providers

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

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6.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The length of time you maintain an account or use our services
• Whether you have an active subscription or enrollment
• Legal obligations, tax requirements, and accounting purposes
• Dispute resolution and enforcement of our agreements
• Business operational needs

When we no longer need your information, we will securely delete or anonymize it.

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7.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Objection: Object to processing of your information for certain purposes
• Portability: Request a copy of your information in a portable format
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails

7.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions
• Right to Opt-Out: We do not sell your personal information. If our practices change, we will update this policy and provide you with an opt-out mechanism
• Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights

We will verify your identity before processing your request and will respond within 45 days of receiving a verifiable request.

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8.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Genwise Learning. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites, including:

• Thinkific's platform and its privacy practices
• ThriveCart and payment processors
• Social media platforms
• Affiliate partner websites

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9.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

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10.

International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your country. By using our services, you consent to the transfer of your information to these countries.

We take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, including through the use of standard contractual clauses where applicable.

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11.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new effective date
• Sending an email notification to registered users (for significant changes)

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

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12.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Last Updated: November 5, 2025